# Troubleshooting on AWS While operating OvenMediaEngine Enterprise on AWS, you may encounter unexpected issues such as streaming interruptions, audio/video playback failures, WebRTC/HLS not working as expected, even after enabling TLS/HTTPS, or more. Because these issues can be caused by one or a combination of factors, including network conditions, port configuration, instance resource status, and live transcoder settings, quickly narrowing down the root cause is critical. This Troubleshooting page organizes the key checks to perform first and the recommended diagnostic order by symptom, helping you identify the cause and take corrective action as quickly as possible. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://ovenmediaengine-enterprise.gitbook.io/guide/exclusive/aws-marketplace/troubleshooting-on-aws.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.