Troubleshooting on AWS

While operating OvenMediaEngine Enterprise on AWS, you may encounter unexpected issues such as streaming interruptions, audio/video playback failures, WebRTC/HLS not working as expected, even after enabling TLS/HTTPS, or more.

Because these issues can be caused by one or a combination of factors, including network conditions, port configuration, instance resource status, and live transcoder settings, quickly narrowing down the root cause is critical.

This Troubleshooting page organizes the key checks to perform first and the recommended diagnostic order by symptom, helping you identify the cause and take corrective action as quickly as possible.